Toll bills are mailed to drivers who use Toll 49, operated by North East Texas toll roads without having a valid TollTag (North Texas Tollway Authority), EZ TAG (Harris County Toll Road Authority), PIKEPASS (Oklahoma Turnpike Authority), or K-Tag (Kansas Turnpike Authority), or BancPass account (pre-paid accounts) If you received a toll bill, a vehicle registered in your name recently traveled on Toll 49, North East Texas toll road. Be advised that if you loan your vehicle to someone else, Texas law dictates that the registered vehicle owner is responsible for paying any tolls incurred by that vehicle. Failure to pay a toll bill can result in additional fees and court fines.

Toll bills are part of the Pay By Mail program. Cameras on the toll road take a picture of a vehicle’s license plates, and that information is used to identify the registered owner of the vehicle. A toll bill is then sent to the registered owner’s address.

Pay By Mail customers have 30 days to pay their bill. Customers may do so in person, via mailed check, online or over the phone.

If you are a TxTag, TollTag (North Texas Tollway Authority), EZ TAG (Harris County Toll Road Authority), PIKEPASS (Oklahoma Turnpike Authority), or K-Tag (Kansas Turnpike Authority) customer and have received a toll bill, you may have a problem with your tag or account.

Your tag may not be properly installed on your vehicle
Your license plate is not listed on your account or linked to your tag
You may need to add money to your account
Your license plate may need to be updated
Your tag could be inactive
You could have a metallic oxide windshield which prohibits the tag from working properly
There is some other problem with your tag account

In order to avoid penalties, you should make a payment on the bill received and contact your toll tag’s customer service center to correct the cause of the problem.

Texas Tollways (TxTag) 1-888-468-9824

North Texas Tollway Authority (TollTag) 1-877-991-0033

Harris County Toll Road Authority (EZ TAG) 1-281-875-EASY (3279)

Oklahoma Turnpike Authority (PIKEPASS) 1-800-PIKEPASS (745-3727)

Kansas Turnpike Authority (K-Tag) 316-652-2650

Cofiroute is the toll payment processor for the North East Texas Regional Mobility Authority. Cofiroute can assist you with questions related to your toll bill or notice of toll violation and can process your payment.

Cofiroute’s Customer Service Contact Center is open:
Monday – Friday: 8:00 a.m. – 7:00 p.m.

Saturday 8:00 a.m. – 5:00 p.m.
You can contact Cofiroute by phone at (833) 762-8655 (toll free) or (512) 410-0562 (local).

Toll bills issued by Cofiroute are received because a vehicle registered in your name used a Toll 49, operated by North East Texas Regional Mobility Authority facility without a valid TxTag, TollTag, EZ TAG, K-TAG, PIKEPASS or BancPass.

Toll bills issued by Cofiroute are received because a vehicle registered in your name used the following toll road: Toll 49. Cofiroute is not affiliated with TxTag, TollTag, EZ Tag, K-Tag, PIKEPASS or BancPass and payments made to these accounts cannot be applied to toll bills issued by Cofiroute.

Cofiroute issued a Notice of Toll Violation because Texas Department of Motor Vehicles records indicate a vehicle you own used Toll 49, operated by North East Texas Regional Mobility Authority facility, and you have not paid a toll bill previously sent to you by its stated due date.

Click here to view the toll bill and fee schedule.

https://www.netrma.org/net-rma-policies/toll-rates/

The Mobility Authority operates cashless toll facilities. All-electronic toll collection reduces operational costs, improves safety, reduces vehicle emissions, and promote a consistent flow of traffic because drivers do not have to slow down or stop to pay their tolls. Customers on Toll 49 can pay their tolls using any of the pre-paid account programs or Pay By Mail.

There are several ways to pay your toll bill or notice of toll violation. You can make payments online, by phone, by mail or in person at the Customer Service Center in Austin. There are also participating retail payment center located throughout Smith County and the state of Texas.

Click here to pay your toll bill online now:  https://net.rmatoll.com/Home/Login

Follow the links below to get more information about other payment methods:

By Mail: https://paytoll49bill.org/pay/mail/

By Phone:  https://paytoll49bill.org/pay/by-phone/

Yes, however please be advised that partial payments will be applied to the oldest outstanding toll linked to your license plate. Failure to pay any remaining balances for toll bills in your name will result in additional court fines and late fees.

Yes. You received a toll bill because Texas Department of Motor Vehicle records indicate a vehicle you own was photographed using Toll 49, a Mobility Authority facility, and a valid tag associated with a pre-paid account was not detected. As the owner of this vehicle, you are legally responsible for the toll charges regardless of who was driving the vehicle. If the vehicle was stolen or sold. Go to https://paytoll49bill.org/resources/dispute-toll/ for information regarding stolen or sold vehicles.

Under Texas law you may be able to dispute these charges if you meet one of the following criteria:

You were no longer the legal owner of the vehicle at the time it was on the toll road, or
The vehicle was leased or rented to another entity at the time it was on the toll road, or
The vehicle was stolen prior to its use of the toll road.

To qualify for one of these exemptions, you must submit written proof that the vehicle was not legally under your ownership or control at the time the vehicle was on Toll 49. You can accomplish this by mailing a copy of your toll bill along with one of the following documents to us:

A copy of the Texas Department of Motor Vehicle Transfer Notification Form confirming sale or transfer of your vehicle to another owner;  https://www.etags.com/blog/wp-content/uploads/2018/05/TX-DMV-Form-VTR-346.pdf
A copy of the rental or lease agreement, which includes the name and address of the party responsible for the car at the time the toll charges were incurred;
A copy of the police report showing your vehicle was reported stolen prior to the time the toll charges were incurred.

If you believe your bill was issued in error, contact Cofiroute to request a review of your account.

Click here for more information and forms needed to dispute a violation:  https://paytoll49bill.org/resources/dispute-toll/

If the address shown on your toll bill or notice is not current, or if you recently moved, you must update your address through the Texas Department of Transportation:  https://www.etags.com/blog/wp-content/uploads/2018/05/TX-DMV-Form-VTR-346.pdf

Prepaid Accounts:  You may update your mailing address, phone numbers, email address and license plate information by logging into your account or by calling 1-888-468-9824.

TxTag

VisitTxTag.org

Call 1-888-468-9824
TollTag

Visit ntta.org

Call 972-818-NTTA (6882)

TxTag and other pre-paid accounts are not affiliated with Cofiroute or the Mobility Authority’s Pay By Mail program. Funds you add to your pre-paid accounts including TxTag are not applied to toll bills issued by Cofiroute.

Click here to pay your toll bill online now:  https://net.rmatoll.com/Home/Login

Drivers who want to travel on Toll 49, operated by the Mobility Authority but do not have a TxTag, TollTag, EZ Tag, PIKEPASS, K-Tag, or BancPass simply drive the road and wait to receive a bill in the mail. There is no need to prepay or register.

Cameras on the toll road will take a picture of your license plate, and that information will be used to identify the registered owner of the vehicle. Cofiroute sends you a bill in the mail.

Pay By Mail customers have 30 days to pay their bill either in person, via check, online or over the phone. Pay By Mail customers are charged a $1 processing fee.

Failure to pay a toll bill can result in additional fees and court fines. If you let other people drive your car, be advised that under Texas law you are responsible for any tolls incurred.

Customers in rental cars are required to pay for travel on Toll 49, operated by Northeast Texas Regional Mobility Authority and should contact their rental agency regarding payment. Most rental car companies now offer rental car customers the opportunity to use toll roads, but the programs can vary by agency and involve fees beyond those charged by Cofiroute.

The Northeast Texas Regional Mobility Authority (NETRMA) is an independent government agency created to accelerate the development of transportation projects in Northeast Texas. Our mission is to implement transportation solutions that will enhance the quality of life and the economic environment in our area. A 21-member board of directors that represent each of the member counties governs the NETRMA: Bowie, Camp, Cass, Cherokee, Gregg, Harrison, Kaufman, Panola, Rusk, Smith, Titus, Upshur, Van Zandt, and Wood. The NETRMA was established in October 2004.

You may calculate your toll by viewing the NET RMA Toll Rates Chart.

Click here to view the toll bill and fee schedule:  https://www.netrma.org/net-rma-policies/toll-rates/

SWC is the collection agency used, if Cofiroute is unable to collect tolls, for North East Regional Mobility Authority. SWC can assist you with questions related to your toll bill or notice of toll violation and can process your payment. Contact SWC at 888-402-5713.

Toll 49 will be an outer loop around Tyler, Texas, to help improve travel in our growing area. Phase 1 construction consists of providing two lanes of the ultimate four-lane divided controlled access roadway. The construction of Toll 49 has been divided into three major projects – South, West, and East – for planning, funding, and construction purposes. Segment 1 of Toll 49 between US 69 and SH 155 in south Tyler opened to traffic in August 2006.

Segment 1 opened to traffic August 22, 2006 with toll collecting starting in November 2006. Segment 2 opened and began tolling in January 2008. This completed 7.5 miles of the south portion of the toll way. Segment 5 opened in June of 2012. Segment 3A opened in November of 2012. Segment 3B opened on March 28, 2013.  Segment 4 was opened in November 2018.  The Feasibility Study for Segment 6 was completed in 2019 and the Environmental Impact Study has been launched.

The construction cost for Segment 1 was $22.3 million. Segment 2 was let for construction for $15 million. The remaining south portion from FM 756 to SH 110 was estimated at $22 million. The construction cost for the West Section from I 20 to SH 155 was projected at $130 million.

The NET RMA is studying potential corridors for the expansion of Toll 49 to the east of Tyler and to the west and north of Longview. The East Texas Hourglass is a conceptual project. No defined routes have been established. The mapping shown is a general representation of the potential future roadway.

Completing the East Texas Hourglass will take time. Although we anticipate future segments will be built on a faster schedule with the momentum gained from the segments that are open and producing toll revenues, construction dates for segments 6, 6A, 7, 8, and 8A have not been determined.

Building any road – whether toll or “free” – requires taking steps to protect the environment. As a local agency, the NET RMA recognizes the importance of protecting the natural resources that are unique to northeast Texas. The NET RMA will work closely with environmental groups, neighborhood residents, and all interested stakeholders to ensure projects are developed in a manner that is consistent with community needs and desires. This type of environmental study takes time.

The time line for each segment will be different depending on the potential impacts to the environment. Dividing the corridor into segments can reduce the time of these studies. A single segment environmental study could take as long as 10 years or as little as 3 years.

As studies are completed, the information will be posted to the www.netrma.org and paytoll49bill.org websites. Please check back for more information. You can also follow the NET RMA on Twitter and Facebook.

Funding for the current feasibility studies are part of the loans procured from TxDOT for the construction of Segment 3B of Toll 49.

Future funding sources for the environmental process, ROW procurement, and construction have not been identified.

No. As with other sections of Toll 49, the East Texas Hourglass will be built in segments. Please see the map under the East Texas Hourglass tab for potential segments.

The order of individual segments has not been set. The NET RMA plans to use tolls to pay for the expansion of Toll 49. The agency will look for those segments that can be constructed at the lowest relative cost and that will generate the most revenue.

The NET RMA is the primary agency in charge of operations, maintenance, and future expansion of Toll 49. As part of the Toll 49 System, the NET RMA is the lead sponsoring agency and will coordinate with the four counties (Gregg, Harrison, Smith, and Upshur), the communities along the route, and the two TxDOT Districts in Tyler and Atlanta, during the development of the toll way.

The NET RMA will allow qualifying military veterans an exemption from the payment of tolls on Toll 49. Section 372.053 of the Texas Transportation Code allows toll agencies the opportunity to reduce or eliminate the payment of tolls for vehicles displaying certain disabled veteran license plates. The NET RMA will provide complete exemption of the toll for these license plates.

A complete description of the NET RMA’s disabled veteran’s discount program is located in Section 3.8.1 of the Toll Policies and Road Use, a copy of which can be found at: https://www.netrma.org/assets/netrma-tolling-road-policies-20160510.pdf

The tax on gasoline does go toward road construction. However, the cost and demand to build roadways has increased at a much more rapid rate than the tax. While Texas spends more than $5.5 billion each year improving mobility and safety on our roadways, its transportation needs run an estimated $16.5 billion per year, leaving TxDOT with an $11 billion shortfall annually.

The state’s growing transportation needs are outpacing its ability to finance roads using traditional, gas tax-supported methods. While funding was received to start the Toll 49 project, additional funds are needed to finish it. Tolls will help speed up this process by as many as 30 years, bringing significant benefits to the Tyler area. Additionally, the revenue generated from the toll road will stay local and be put back into the roadway for maintenance and/or used to finance other toll and non-toll projects in our area. For more information, Please go to the TXDOT web page:  https://www.txdot.gov/

It will allow for faster completion.
The revenue generated from the toll will stay in our local area.
It will allow for more of our local tax dollars to go to other projects.

While Toll 49 will start as a two-lane roadway, there are plans to expand it to four lanes in the future as traffic grows. By constructing an access-controlled roadway, a tolled two-lane, two-way roadway offers motorists a faster and more reliable travel option to parallel county roads. There will be wide shoulders and no driveways, stop signs or other traffic obstacles to slow down traffic. Additionally, the tolls collected will pay for the maintenance, operation, and expansion of the roadway. Tolling will also allow for Toll 49 to be constructed sooner.

Revenue generated from tolls on the South Segment of Toll 49 will be used to cover the costs of the toll operation and maintenance. Tolling on the West Section of Toll 49 will help finance the construction of that phase of the project.

It is not likely since Toll 49 construction will be financed by revenue bonds and the pay-back period typically lasts 40 years. Furthermore, excess revenue from Toll 49 could be used to pay for other transportation projects in the future.

The North East Texas Regional Mobility Authority (NETRMA) is an independent government agency created to accelerate the development of transportation projects in North East Texas. Their mission is to implement transportation solutions that will enhance the quality of life and the economic environment in their area. A 21-member board of directors that represent each of the member counties governs the NETRMA: Bowie, Camp, Cass, Cherokee, Gregg, Harrison, Kaufman, Panola, Rusk, Smith, Titus, Upshur, Van Zandt, and Wood. The NETRMA was established in October 2004.

A Habitual Violator is defined in Section 372.106(a) of the Texas Transportation Code as (A) one who was issued at least two written notices of nonpayment that contained in aggregate 100 or more events of nonpayment within a period of one year and, (B) was issued a warning that failure to pay the amounts specified in the notices may result in the toll project entity’s exercise of Habitual Violator remedies.

To encourage equitable payment by all customers, legislation allows for enforcement remedies up to and including:

• Vehicle registration block.
• Prohibiting Habitual Violator’s vehicles on Mobility Authority roadways.
• On-road enforcement of the vehicle ban.
• Posting names to the agency website of those Habitual Violators with banned vehicles.
• Failure to Pay Toll Offense – Class “C” Misdemeanor criminal offense with a fine of up to $250 per unpaid toll transaction.

Habitual Violators are provided due process protections prior to any enforcement action.

• A registered vehicle owner who the Mobility Authority determines meets the Habitual Violator status is sent a letter advising them that Habitual Violator remedies may be implemented if the customer’s outstanding balance is not resolved. This letter is not required by law but is sent as a courtesy to reflect the Mobility Authority’s commitment to the customer.
• A registered vehicle owner who the Mobility Authority determines to be a Habitual Violator receives written notice of that determination and an opportunity for a Justice of the Peace hearing to challenge their Habitual Violator status.
• Habitual Violator Determination is FINAL if no action is taken, prompting the Mobility Authority to send a Vehicle Registration Block Notice and/or a Vehicle Ban Notice. These notices urge the Habitual Violator yet again to resolve their toll debt with the Mobility Authority.
• Sufficient time is provided to respond to all notifications.

You can pay outstanding tolls and administrative fees with cash, money order or credit card (a payment plan may also be available) by calling the Mobility Authority Customer Service Center at 512-886-0757.

A Habitual Violator who has accrued 100 or more unpaid tolls and who has been issued two notices of nonpayment within a year is subject to a vehicle registration block.

The vehicle registration block and other toll enforcement actions are intended to encourage tollway drivers to pay for services rendered to ensure fairness to the overwhelming majority of drivers who pay for the service, maintenance, and safety of the toll road.

A notification letter announcing that a person has met the criteria of Habitual Violator is sent to the address in the Texas Department of Motor Vehicles (TTC 372.106) database, allowing 30 days to contact to dispute their determination as a Habitual Violator or address the account balance before remedies are applied. If the Habitual Violator does not make arrangements with the Mobility Authority during this period, they will be subject to all enforcement remedies. Additionally, notification of a registration renewal block is mailed.

Once a person has been determined to be a Habitual Violator under Texas Transportation Code Chapter 372, Habitual Violators are given an opportunity to dispute their determination as a Habitual Violator and/or request an administrative hearing with a Justice of the Peace before a block is placed on a vehicle registration. If an individual is finally determined to be a Habitual Violator, the vehicle’s registered owner(s) information will be transmitted to the Texas Department of Motor Vehicles for refusal of registration until all tolls and fees have been resolved with the Mobility Authority.

The vehicle registration block will remain in effect until 25% of all tolls and fees have been resolved with the Mobility Authority and arrangements have been made for the payment of the remaining balance.

Registration renewal block lifts can take 24 hours to process. Furthermore, Mobility Authority Customer Service will provide a receipt/proof of payment to you and/or the tax office, at your request, so that your vehicle registration may occur on the same or next business day.

No, the Mobility Authority is responsible for toll collections. Payments are made to the Mobility Authority by calling our customer service center at 512- 886-0757.

You can pay outstanding tolls and administrative fees with cash, money order or credit card (a payment plan may be available) by calling the Mobility Authority Customer Service Center at 512-886-0757. A receipt confirming sufficient payment of your balance may be mailed and/or emailed to you and a request to lift the registration renewal block will be sent to the Texas DMV within 24 hours.

Yes. You may contact the Mobility Authority to review all outstanding tolls and fees, correct any errors and arrange for payment to clear your status as a Habitual Violator and the block on your registration. Habitual Violators are also given an opportunity to request an administrative hearing with a Justice of the Peace before a block is placed on a vehicle registration.

If a person is the registered owner of the vehicle at the time of the violation(s), he or she is still responsible for paying all tolls and fees with the Mobility Authority.

Penn Credit is a collection agency for the Mobility Authority for transactions that took place on or after 11/18/2018. Penn Credit can assist you with questions related to your collection balance, however you could still owe tolls that have not aged to collections. We recommend you contact our customer service center at 833-762-8655 for assistance with your total balance.

The operator of a vehicle who drives a vehicle through a toll collection facility and does not pay the proper toll commits an offense. An offense under this section (Texas Transportation Code 370.177) is a Class “C” Misdemeanor criminal offense punishable by a fine not to exceed $250. For information concerning your specific case, call the NETRMA Court Liaison, Teresa Phifer, at 903-630-9100.

The Mobility Authority’s Qualified Veteran Discount Program waives tolls on NET RMA’s Toll 49 for eligible veterans, who must be in a vehicle registered with the State of Texas and display a qualifying specialty license plate.
Qualifying Texas license plates are currently only disabled veterans.

To be eligible to participate in the Qualified Veteran Discount Program, the North East Texas Regional Mobility Authority requires that at the time of the transaction, the vehicle be compliant with the following:

• Standard registration with the State of Texas, Texas Department of Motor Vehicles as the primary vehicle; vehicle must be registered in the name of the qualifying veteran.
• Issued a qualifying* specialty plate and have it properly displayed;
• Have no outstanding Mobility Authority toll violations

*Qualifying Texas license plates are disabled veterans.

Tolls incurred prior to successful registration in our program must be fully resolved to be eligible for participation in the discount program.

As a reminder, our customer service representatives can help by offering a settlement amount or payment plan if needed. Please call Cofiroute at (833) 762-8655 to discuss further.

In Texas, there are multiple transportation agencies that operate toll roads, issue their own toll tags and do their own billing. In North East Texas, the North East Texas Regional Mobility handles Toll 49. You can find information about other agencies below:

• Austin: Texas Department of Transportation and Central Texas Regional Mobility Authority
• Brownsville: Cameron County Regional Mobility Authority
• Dallas – Ft Worth: North Texas Tollway Authority
• Houston area: Harris County Toll Road Authority and Fort Bend County Toll Road Authority
• Tyler: North East Texas Regional Mobility Authority

No. For Toll 49 you do not need an electronic tag. However, please note that qualifications may vary for other Texas toll roads.

In order to be accepted into the program and have a toll waived, a qualifying specialty license plate is required

Veterans can apply for the specialty license plate if they are certified by the Veterans Administration to have a 50 percent service-related disability, or 40 percent due to amputation of a lower extremity. For details about how to apply or to find out if you are eligible for one of the qualifying specialty license plates, please visit the Texas Department of Motor Vehicles website. Any problems or discrepancies with vehicle registrations or with specialty license plates must be resolved between the vehicle owner and the Texas Department of Motor Vehicles.

The Mobility Authority’s Qualified Veteran Discount Program is limited to vehicles which are registered with the State of Texas, in the name of the individual veteran and which display a qualifying specialty license plate, per Texas Transportation Code §372.053, that is associated with an electronic tag account.

If you are enrolled in the Mobility Authority’s Qualified Veteran Discount Program and received a statement because you were pulling a trailer, you can initiate a dispute by calling our Customer Service Center (833.762.8655) or emailing your license plate and invoice number to bianca.felux@netrma.org.

The Board Members and staff of the North East Texas Regional Mobility Authority honor and appreciate the service of the men and women of our military forces, past and present. State law allows a Texas toll road entity to offer discounted or free tolls to disabled veterans who qualify and meet the requirements for specialty license plates.

Yes. TxDOT and the Mobility Authority have different requirements to enroll in their respective programs. You will need to register for the Mobility Authority’s program if you would like to receive free tolls on Toll 49.

If you have a TxTag or other electronic tag, contact the provider or log into your account online.

If you received a Pay by Mail invoice for travel on Toll 49, you may use the printed invoice as your receipt to submit for reimbursement.

If you don’t have a paper copy of your invoice and would like to view your bill online to print one, visit www.paytoll49bill.org, click on Pay My Toll and enter your information. Or call toll free at (833) 762-8655.

If account number and license plate are not available, please call (512) 410-0562 or toll free at (833) 762-8655.